Negotiating with Emotional Intelligence for Success & Stronger Relationships

Emotional intelligence (EQ) is essential in property management, shaping workplace interactions, tenant relationships, conflict resolution, and negotiations. This session will explore key EQ components—self-awareness, empathy, and emotional regulation—offering practical strategies to de-escalate disputes, foster constructive dialogue, and turn conflict into opportunity. Attendees will also learn EQ-driven negotiation techniques to build rapport, manage emotions, and create lasting value, ensuring high-stakes discussions lead to positive, sustainable outcomes.

Learning objectives—At the end of the session, participants will be able to:

1. Identify key components of emotional intelligence (EQ) and their impact on workplace interactions and tenant relationships.
2. Apply EQ-based strategies to effectively resolve conflicts and foster constructive dialogue in property management.
3. Demonstrate negotiation techniques that leverage emotional intelligence to build rapport, manage emotions, and create long-term value.
4. Evaluate the role of self-awareness, empathy, and emotional regulation in enhancing leadership and professional effectiveness.

HOW TO USE LIVE TRANSLATION

1. Scan the QR Code below or go to https://attend.wordly.ai/join/APSX-0544
2. Choose language and click attend.
3. Read captions on your device or use headset for audio.

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